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Privacy Policy

Last Updated: August 25, 2025
Effective Date: August 25, 2025

1. Introduction

MoneyRight.sg (“we”, “us”, “our”, or “MoneyRight”) is committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”) and other applicable laws.

MoneyRight is a digital loan-matching platform that connects borrowers with licensed banks and financial institutions in Singapore. We help you compare personalised loan offers without affecting your credit score through our secure SingPass integration.

Our Details:

  • Company: MONEY RIGHT SOLUTIONS PTE. LTD.
  • Address: PAYA LEBAR SQUARE 60 PAYA LEBAR ROAD #07-54 Singapore 409051
  • Email: [email protected]
  • Data Protection Officer: Jason Tan

2. Personal Data We Collect

2.1 Information You Provide Directly

When you use our services, we may collect:

Identity Information:

  • Full name and preferred name
  • NRIC or other identification numbers
  • Date of birth
  • Nationality and citizenship status
  • Gender

Contact Information:

  • Email address
  • Mobile phone number
  • Residential address
  • Mailing address (if different)

Financial Information:

  • Monthly income and income sources
  • Employment status and details
  • Employer information and job title
  • Employment sector and tenure
  • CPF contribution history (via SingPass)
  • Existing loans and debt obligations
  • Property ownership status

Loan Application Details:

  • Desired loan amount
  • Loan purpose and duration
  • Preferred repayment terms

2.2 Information from Singpass MyInfo

When you authenticate using Singpass, we may retrieve:

  • Verified personal details from MyInfo
  • Government-verified address information
  • CPF contribution records
  • Employment verification data
  • Other information available through MyInfo with your consent

2.3 Information Collected Automatically

Technical Information:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Website usage patterns and navigation paths
  • Cookies and similar tracking technologies
  • Session information and timestamps

Security Information:

  • Login attempts and authentication logs
  • Location data (general area based on IP address)

3. How We Use Your Personal Data

3.1 Primary Purposes

We collect and use your personal data for the following purposes:

Loan Matching Services:

  • Assessing your loan eligibility and creditworthiness
  • Matching you with suitable lenders and loan products
  • Facilitating loan applications and approvals
  • Providing personalised loan recommendations
  • Monitoring and improving our matching algorithms

Identity Verification:

  • Verifying your identity through SingPass integration
  • Preventing fraud and unauthorised access
  • Ensuring compliance with anti-money laundering requirements
  • Maintaining security of our platform

Customer Service:

  • Responding to your inquiries and requests
  • Providing technical support
  • Resolving complaints and disputes
  • Improving our services based on feedback

Legal and Regulatory Compliance:

  • Complying with applicable laws and regulations
  • Cooperating with regulatory authorities
  • Maintaining records for audit purposes
  • Preventing illegal activities

3.2 Secondary Purposes (With Your Consent)

Marketing Communications:

  • Sending you promotional offers and updates
  • Providing financial education content
  • Notifying you of new products and features
  • Conducting market research surveys

Analytics and Improvements:

  • Analysing user behaviour and preferences
  • Improving our website and services
  • Developing new features and products
  • Conducting research and analytics

4. Data Sharing and Disclosure

4.1 Partner Lenders

With your explicit consent, we share your personal data with:

  • Licensed banks and financial institutions
  • Licensed moneylenders regulated by MinLaw
  • Other approved lending partners

Information Shared:

  • Loan application details and financial information
  • Identity verification status
  • Credit assessment data
  • Contact information for loan processing

4.2 Service Providers

We may share your data with trusted third-party service providers:

  • Technology and hosting providers
  • Payment processing companies
  • Identity verification services
  • Customer support platforms
  • Marketing and communications providers
  • Data analytics services

4.3 Legal Requirements

We may disclose your personal data when required by:

  • Court orders or legal proceedings
  • Regulatory authorities (MAS, PDPC, etc.)
  • Law enforcement agencies
  • Government agencies for statutory purposes

4.4 Business Transactions

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction.

5. Data Retention

5.1 Retention Periods

We retain your personal data for the following periods:

Active Customers:

  • Account information: Duration of relationship + 7 years
  • Loan application data: 7 years from application date
  • Transaction records: 5 years from transaction date
  • Communication records: 3 years from last contact

Inactive Accounts:

  • Personal data will be anonymised or deleted after 2 years of inactivity
  • Legal retention requirements may extend certain periods

5.2 Deletion Process

We will securely delete or anonymise your personal data when:

  • Retention periods expire
  • You withdraw consent (where legally permissible)
  • Data is no longer necessary for original purposes
  • You exercise your right to deletion

6. Your Rights Under PDPA

6.1 Access Rights

You have the right to:

  • Request access to your personal data we hold
  • Obtain information about how we use your data
  • Receive a copy of your personal data in a structured format

6.2 Correction Rights

You may:

  • Request correction of inaccurate personal data
  • Update your information through your account dashboard
  • Contact us to make corrections to your profile

6.3 Withdrawal of Consent

You may:

  • Withdraw consent for marketing communications
  • Opt out of data sharing for specific purposes
  • Close your account and request data deletion

Important Note: Withdrawing consent may affect our ability to provide services to you.

6.4 How to Exercise Your Rights

To exercise your rights, contact our Data Protection Officer at:

  • Email: [email protected]
  • Phone: +65 9188 0739
  • Address: PAYA LEBAR SQUARE 60 PAYA LEBAR ROAD #07-54 Singapore 409051 

We will respond to your request within 30 days of receipt.

7. Data Security

7.1 Security Measures

We implement comprehensive security measures including:

  • SSL/TLS encryption for data transmission
  • AES encryption for data storage
  • Multi-factor authentication
  • Regular security audits and penetration testing
  • Staff training on data protection
  • Access controls and monitoring

7.2 Singpass Security

Our Singpass integration follows:

  • Official Singpass API security protocols
  • Government-mandated encryption standards
  • Secure token-based authentication
  • Regular security compliance reviews

7.3 Data Breach Response

In the event of a data breach, we will:

  • Contain and investigate the breach immediately
  • Notify affected individuals within 72 hours
  • Report to PDPC where required
  • Take steps to prevent future breaches
  • Provide support to affected customers

8. International Data Transfers

8.1 Data Processing Locations

Your personal data may be processed in:

  • Singapore (primary data centre)
  • Other jurisdictions with adequate data protection laws
  • Countries approved by PDPC for data transfer

8.2 Safeguards

For international transfers, we ensure:

  • Adequate level of data protection
  • Contractual data protection clauses
  • Compliance with PDPA transfer requirements
  • Your explicit consent where necessary

9. Cookies and Tracking Technologies

9.1 Types of Cookies Used

Essential Cookies: Required for basic website functionality Analytics Cookies: Help us understand website usage patterns Marketing Cookies: Used for advertising and personalisation Security Cookies: Protect against fraud and unauthorised access

9.2 Cookie Management

You can:

  • Accept or decline non-essential cookies
  • Modify cookie preferences in your browser
  • Delete existing cookies at any time
  • Contact us for cookie-related queries

Note: Disabling essential cookies may affect website functionality.

10. Third-Party Services

10.1 Singpass MyInfo

We integrate with Singapore government services:

  • Purpose: Identity verification and data retrieval
  • Data Source: Government-verified information
  • Security: Government-grade encryption and security
  • Control: You control what data is shared through SingPass

10.2 Analytics Services

We may use third-party analytics tools to improve our services:

  • Google Analytics (anonymised data)
  • Internal analytics platforms
  • User behaviour tracking tools

11. Children’s Privacy

MoneyRight services are not intended for individuals under 18 years old. We do not knowingly collect personal data from children. If we discover we have collected data from a child, we will delete it immediately.

12. Updates to This Policy

12.1 Policy Changes

We may update this Privacy Policy to reflect:

  • Changes in applicable laws
  • New features or services
  • Improvements to our privacy practices
  • Regulatory requirements

12.2 Notification of Changes

We will notify you of material changes through:

  • Email notifications to registered users
  • Prominent notices on our website
  • In-app notifications
  • SMS alerts for significant changes

Continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Information

13.1 General Inquiries

For general privacy questions:

  • Email: [email protected]
  • Phone: +65 9188 0739
  • Business Hours: Monday to Friday, 9 AM to 6 PM

13.2 Data Protection Officer

For PDPA-related matters:

  • Name: Jason Tan
  • Email: [email protected]
  • Phone: +65 9188 0739
  • Address: PAYA LEBAR SQUARE 60 PAYA LEBAR ROAD #07-54 Singapore 409051

13.3 Complaints

If you’re not satisfied with our response to your privacy concerns:

14. Governing Law

This Privacy Policy is governed by Singapore law and the courts of Singapore shall have exclusive jurisdiction over any disputes arising from this policy.

Acknowledgment: By using MoneyRight services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your continued use of our services constitutes acceptance of any updates to this policy.

Language: This Privacy Policy is available in English. In case of any translation, the English version shall prevail.