Last Updated: August 25, 2025
Effective Date: August 25, 2025
1. Acceptance of Terms
Welcome to MoneyRight.sg (“MoneyRight,” “we,” “us,” or “our”). These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Money Right Solutions Pte. Ltd. (UEN: 202517739W), a company incorporated in Singapore, governing your access to and use of the MoneyRight platform, website, mobile applications, and related services (collectively, the “Service”).
Company Details:
- Legal Name: Money Right Solutions Pte. Ltd.
- UEN: 202517739W
- Address: Paya Lebar Square, 60 Paya Lebar Road, #07-54, Singapore 409051
- Registration: ACRA (Accounting and Corporate Regulatory Authority)
By accessing or using MoneyRight, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Service.
1.1 Legal Capacity
You represent and warrant that:
- You are at least 18 years old
- You have the legal capacity to enter into binding agreements
- You are a Singapore citizen, Permanent Resident, or authorised foreign worker
- All information you provide is accurate and complete
1.2 Account Registration
To access certain features, you must:
- Create an account with accurate information
- Authenticate using Singpass (where required)
- Maintain the security of your account credentials
- Immediately notify us of any unauthorised access
2. Service Description
2.1 Platform Overview
MoneyRight is a loan matching platform that connects borrowers with licensed financial institutions in Singapore. We are not a lender and do not provide loans directly.
Our Services Include:
- Loan matching and comparison services
- Personalised loan recommendations
- Application facilitation and processing
- Credit profile optimisation guidance
- Educational content and resources
2.2 SingPass Integration
Our platform integrates with Singapore’s SingPass system to:
- Verify your identity securely
- Retrieve verified personal and financial information
- Streamline the loan application process
- Ensure data accuracy and prevent fraud
2.3 Partner Network
We work exclusively with:
- Licensed banks regulated by the Monetary Authority of Singapore (MAS)
- Licensed moneylenders regulated by the Ministry of Law
- Other approved financial institutions
3. User Obligations and Responsibilities
3.1 Accurate Information
You agree to:
- Provide truthful, accurate, and complete information
- Update your information promptly when it changes
- Not misrepresent your financial situation or identity
- Cooperate with verification procedures
3.2 Proper Use of Service
You agree to use MoneyRight only for:
- Legitimate loan matching purposes
- Personal, non-commercial use
- Lawful activities in compliance with Singapore law
3.3 Prohibited Activities
You must not:
- Provide false or misleading information
- Attempt to circumvent our security measures
- Use automated systems (bots, scrapers) to access our Service
- Share your account credentials with others
- Submit fraudulent or frivolous applications
- Interfere with the proper functioning of our platform
- Violate any applicable laws or regulations
3.4 Singpass Compliance
When using Singpass authentication, you agree to:
- Use only your own Singpass credentials
- Comply with Singpass terms and conditions
- Not share or misuse Singpass information
- Report any suspicious Singpass-related activities
4. Loan Matching Process
4.1 Application Submission
When you submit a loan application:
- We assess your eligibility based on provided information
- We match you with suitable partner lenders
- We share your data only with your explicit consent
- We facilitate introductions to interested lenders
4.2 Lender Interactions
Important: All loan decisions, terms, and approvals are made solely by partner lenders, not by MoneyRight.
Our Role:
- Facilitate introductions between you and lenders
- Provide platform for loan comparisons
- Offer guidance on application optimisation
Our Limitations:
- We cannot guarantee loan approval
- We do not control loan terms or conditions
- We are not responsible for lender decisions
- We do not provide financial advice
4.3 Data Sharing
With your consent, we share your information with:
- Pre-selected partner lenders based on your profile
- Service providers necessary for loan processing
- Third parties as disclosed in our Privacy Policy
You can withdraw consent at any time, but this may affect our ability to provide services.
5. Fees and Charges
5.1 MoneyRight Fees
Our Service is FREE for borrowers. We do not charge users for:
- Account creation and maintenance
- Loan matching services
- Application submissions
- Lender introductions
5.2 Third-Party Fees
Partner lenders may charge:
- Processing fees
- Administrative charges
- Interest and other loan-related fees
These fees are set by lenders, not MoneyRight. Always review loan terms carefully before acceptance.
5.3 Future Fee Changes
We reserve the right to introduce fees for premium services with 30 days’ advance notice to users.
6. Service Availability and Modifications
6.1 Service Availability
We strive to maintain 24/7 service availability but cannot guarantee:
- Uninterrupted access to our platform
- Error-free operation at all times
- Compatibility with all devices or browsers
- Availability during maintenance periods
6.2 Service Modifications
We may modify, suspend, or discontinue any aspect of our Service:
- To improve functionality and user experience
- For security or legal compliance reasons
- Due to technical limitations or business decisions
- With reasonable notice when possible
6.3 Singpass Integration (Optional Service)
Singpass/MyInfo integration is an optional convenience feature that allows faster application processing. Users can choose to:
- Use Singpass for automatic data retrieval and verification
- Submit applications manually with document uploads
- Switch between methods at any time
Singpass Service Limitations: When using optional Singpass features, we are not responsible for:
- Singpass system downtime or maintenance
- Government policy changes affecting Singpass/MyInfo
- Technical issues with MyInfo data retrieval
- Inaccuracies in government-provided data
- Changes to MyInfo data scope or availability
Alternative Application Methods:
- Manual form completion remains available at all times
- Document upload options for verification
- Customer support assistance for application completion
7. Intellectual Property Rights
7.1 MoneyRight Property
We own all rights to:
- The MoneyRight platform, website, and mobile applications
- Our proprietary loan matching algorithms
- All content, designs, logos, and trademarks
- Software, databases, and technical infrastructure
7.2 User License
We grant you a limited, non-exclusive, non-transferable license to:
- Access and use our Service for personal purposes
- View and download content for personal use only
This license does not include rights to:
- Reproduce, distribute, or modify our content
- Use our trademarks or branding
- Access our source code or proprietary algorithms
- Create derivative works or competing services
7.3 User Content
You retain ownership of information you provide, but grant us:
- A non-exclusive license to use your data for Service provision
- Rights to analyse anonymised data for service improvements
- Permission to share information as described in our Privacy Policy
8. Disclaimers and Limitations
8.1 Service Disclaimers
IMPORTANT: MoneyRight provides services “AS IS” without warranties of any kind.
We disclaim all warranties including:
- Loan Approval: We cannot guarantee loan approval or specific terms
- Lender Performance: We are not responsible for lender actions or decisions
- Data Accuracy: While we strive for accuracy, we cannot guarantee error-free information
- Service Continuity: We cannot guarantee uninterrupted service availability
8.2 Financial Advice Disclaimer
We do not provide financial advice. Our Service includes:
- General educational information only
- Platform facilitation and matching services
- Tools for comparison and analysis
You should:
- Consult qualified financial advisors for personalised advice
- Carefully review all loan terms before acceptance
- Consider your individual financial circumstances
- Seek independent legal advice when necessary
8.3 Third-Party Services
We are not responsible for:
- Actions or decisions of partner lenders
- Third-party website content or policies
- SingPass or government system availability
- External service provider performance
9. Limitation of Liability
9.1 Jurisdictional Variations
Some countries or jurisdictions may not allow the disclaimers in this clause, in which case these disclaimers will not apply to you.
9.2 General Liability Limitations
To the fullest extent permitted by law, we (including our holding company(ies), subsidiaries, affiliates, directors, officers, employees, agents, representatives, partners and licensors (collectively, “Our Entities”)) expressly limit our liabilities in connection with or arising out of the provision of the MoneyRight platform as follows:
(a) we provide the Platform and any products or services we offer on an “as is” and “as available” basis, and your access to or use of our Platform is at your own risk;
(b) we give no assurance, representation or warranty of any kind (whether express or implied) about the Platform and any products or services we provide;
(c) we do not guarantee that the information or content you find on the Platform is always accurate, truthful, complete and up-to-date;
(d) we expressly disclaim all warranties and representations (for example, warranties of merchantability, fitness for a particular purpose, and non-infringement);
(e) we are not responsible for any delay or disruption in our Platform or any defect, viruses, bugs or errors;
(f) we are not responsible for the conduct of or any content or information submitted or posted by any user of the Platform (whether online or offline); and
(g) we cannot guarantee loan approval, specific loan terms, or lender decisions.
9.3 Excluded Damages
To the fullest extent permitted by law, Our Entities are not liable to you or others for:
(a) any indirect, incidental, special, exemplary, consequential or punitive damages; or
(b) any loss of data, business, opportunities, reputation, profits or revenues, relating to the use of our Platform or any products or services we offer.
9.4 Legal Exceptions
We do not exclude or limit our liability to you where it would be illegal to do so. This includes any of our liability for fraud or making fraudulent misrepresentation in operating the Platform or providing the products or services we offer.
9.5 Consumer Rights Protection
If you are using the Platform as a consumer, in some countries or jurisdictions you may have certain legal rights as a consumer. In such cases, nothing in these terms limit your legal rights as a consumer that may not be waived by contract.
9.6 Aggregate Liability Cap
Other than the types of liabilities that we cannot limit by law, the liabilities of Our Entities to you (on aggregate) are limited to the amount you have paid us (if any) for the use of our Platform or for any products or services we offer over the last twelve (12) months.
Note: Since MoneyRight currently provides free services to borrowers, this cap effectively means SGD $0 unless you have paid for premium services.
10. Indemnification
You agree to indemnify and hold MoneyRight harmless from:
- Claims arising from your use of our Service
- Your violation of these Terms or applicable law
- Inaccurate or fraudulent information you provide
- Your interactions with partner lenders
- Any damage to third parties caused by your actions
11. Privacy and Data Protection
11.1 Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which governs:
- How we collect, use, and protect your personal data
- Your rights under Singapore’s Personal Data Protection Act
- Our data sharing practices with partner lenders
11.2 Consent to Data Processing
By using our Service, you consent to:
- Collection and processing of your personal data
- Sharing information with partner lenders for loan matching
- Use of cookies and tracking technologies
- International data transfers as necessary for Service provision
11.3 Data Security
We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You are responsible for:
- Maintaining the confidentiality of your account credentials
- Using secure internet connections
- Reporting suspected security breaches immediately
12. Account Termination
12.1 Termination by You
You may terminate your account at any time by:
- Contacting our customer support
- Following account closure procedures
- Requesting data deletion (subject to legal retention requirements)
12.2 Termination by MoneyRight
We may suspend or terminate your account for:
- Violation of these Terms
- Fraudulent or suspicious activity
- Inactivity for extended periods (12+ months)
- Legal or regulatory requirements
- Technical or business reasons
12.3 Effect of Termination
Upon account termination:
- Your access to the Service will cease immediately
- Outstanding obligations remain in effect
- We may retain your data as required by law
- Partner lenders may continue processing active applications
- These Terms survive termination where applicable
13. Dispute Resolution
13.1 Complaint Process
Step 1: Contact Us Directly For any disputes or complaints:
- Email: [email protected]
- Phone: +65 9188 0739
- Address: Paya Lebar Square, 60 Paya Lebar Road, #07-54, Singapore 409051
- Response Time: We aim to respond within 5 business days
Step 2: Escalation If unsatisfied with our response:
- Request escalation to management
- Provide detailed complaint documentation
- Allow additional 10 business days for resolution
13.2 External Dispute Resolution
For PDPA-related complaints:
- Personal Data Protection Commission (PDPC)
- Phone: 1800-275-7372
- Website: www.pdpc.gov.sg
For financial service complaints:
- Financial Industry Disputes Resolution Centre (FIDReC)
- Phone: 6327-8878
- Website: www.fidrec.com.sg
For consumer protection issues:
- Consumers Association of Singapore (CASE)
- Phone: 6100-0315
- Website: www.case.org.sg
13.3 Mediation
Before pursuing legal action, parties agree to attempt good-faith mediation through:
- Singapore Mediation Centre
- Other mutually agreed mediation services
- Industry-specific dispute resolution mechanisms
13.4 Arbitration
If mediation fails, disputes shall be resolved through binding arbitration:
- Venue: Singapore International Arbitration Centre (SIAC)
- Language: English
- Applicable Rules: SIAC Rules
- Number of Arbitrators: One (for claims under SGD $250,000) or three (for larger claims)
13.5 Class Action Waiver
You agree to resolve disputes individually and waive rights to:
- Participate in class action lawsuits
- Seek relief through representative actions
- Join consolidated proceedings with other users
14. Governing Law and Jurisdiction
14.1 Governing Law
These Terms are governed by Singapore law, including:
- Singapore statutes and regulations
- Common law principles
- Relevant regulatory frameworks (PDPA, Banking Act, etc.)
14.2 Jurisdiction
Exclusive jurisdiction for legal proceedings lies with:
- Singapore courts for all disputes
- Appropriate specialised tribunals where applicable
- Alternative dispute resolution forums as agreed
14.3 Regulatory Compliance
Our operations comply with Singapore regulations including:
- Personal Data Protection Act (PDPA)
- Computer Misuse Act
- Electronic Transactions Act
- Consumer Protection (Fair Trading) Act
- Anti-money laundering regulations
15. Miscellaneous Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and MoneyRight.
15.2 Amendment of Terms
We may modify these Terms by:
- Posting updated Terms on our website
- Providing email notification to registered users
- Allowing 30 days for review before changes take effect
- Obtaining explicit consent for material changes
Continued use after the effective date constitutes acceptance of modified Terms.
15.3 Severability
If any provision of these Terms is deemed invalid or unenforceable:
- The remainder of the Terms remain in full effect
- Invalid provisions will be modified to achieve the intended purpose
- The overall agreement continues binding
15.4 No Waiver
Our failure to enforce any right or provision does not constitute a waiver of such right or provision.
15.5 Assignment
- You cannot assign your rights or obligations under these Terms
- We may assign our rights and obligations to affiliates or successors
- Any attempted unauthorised assignment is void
15.6 Force Majeure
Neither party is liable for delays or failures due to circumstances beyond reasonable control, including:
- Natural disasters or extreme weather
- Government actions, wars, or terrorism
- Internet or telecommunications failures
- Pandemic or public health emergencies
- Cyber attacks or security breaches
15.7 Third-Party Beneficiaries
These Terms do not create rights for third parties, except:
- Partner lenders (limited to data sharing provisions)
- Service providers (limited to relevant operational clauses)
- Legal successors and assigns
15.8 Notices
Legal notices must be sent to:
- Email: [email protected]
- Address: Money Right Solutions Pte. Ltd., Paya Lebar Square, 60 Paya Lebar Road, #07-54, Singapore 409051
- Attention: Legal Department
User notices will be sent to your registered email address.
15.9 Language
These Terms are drafted in English. Any translations are for convenience only, and the English version prevails in case of conflicts.
15.10 Survival
The following provisions survive termination of these Terms:
- Intellectual Property Rights
- Limitation of Liability
- Indemnification
- Dispute Resolution
- Governing Law
- Data retention obligations
16. Additional Terms for Specific Services
16.1 SingPass Services
When using SingPass authentication:
- You must comply with Singapore government SingPass terms
- We act as an authorised Singpass service provider
- MyInfo data is used only for loan matching purposes
- You control the scope of data shared through SingPass
16.2 Educational Content
Our financial education materials are:
- For informational purposes only
- Not personalised financial advice
- Subject to change without notice
- Protected by intellectual property rights
16.3 Email Communications
By providing your email address, you consent to receive:
- Transactional messages (loan status updates)
- Important account notifications
- Service-related announcements
- Marketing communications (with opt-out option)
17. Contact Information
17.1 General Inquiries
Money Right Solutions Pte. Ltd.
- Address: Paya Lebar Square, 60 Paya Lebar Road, #07-54, Singapore 409051
- Email: [email protected]
- Phone: +65 9188 0739
- Website: www.moneyright.sg
17.2 Customer Support
- Email: [email protected]
- Phone: +65 9188 0739
- Hours: Monday to Friday, 9:00 AM to 6:00 PM (Singapore Time)
- Response Time: Within 24 hours for urgent matters
17.3 Legal and Compliance
17.4 Business Development
18. Acknowledgment and Agreement
By accessing or using MoneyRight services, you acknowledge that:
- You have read and understood these Terms of Service
- You agree to be legally bound by these Terms
- You have the legal capacity to enter into this agreement
- You understand that MoneyRight is a loan matching platform, not a lender
- You consent to data processing as described in our Privacy Policy
- You agree to use our services in compliance with Singapore law
These Terms are effective as of the date you first access or use our Service.
